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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

See What 10 SAS Employees Believe The Future Holds for Call Center Outsourcing

The concept of call center outsourcing has changed. Whether you’re calling your favorite e-commerce shop to ask why you haven’t received your shoes yet, texting your doctors office to confirm your upcoming appointment, or on live-chat with an electronics store while they compare the

Call Center Architecture: When to Choose Standard, Semi-Custom, or Custom Scripts

Letting a call center company handle your businesses communications is fairly simple to do. And, you have a variety of options when choosing what actions you want the call center to perform on your behalf. One of the most important decisions you can make

How Healthcare Can Use Call Centers to Enhance the Patient Experience

A non-healthcare business uses call centers because they place a high value on the customer experience. If a business is trying to handle their own calls and creating a bottleneck resulting in hold times and upset customers, they may use call centers to alleviate

How to Ensure Your Call Center Experience is Customer Focused

  • byNick DAlleva
  • onJune 21, 2019
  • inTips

We’re living in the age of outsourcing where any sized business, big or small, can get setup and start outsourcing to a call center in a manner of minutes. What separates smart outsourcing from outsourcing that’s destined to fail is taking the time to

How Your Competition is Growing With Automotive Call Centers

The automotive industry is more than just new car dealerships and used car lots. And, car buyers aren’t driving around looking for the best deal or being lured in by one of those 5-story tall, skinny inflatable, green, wobbly wind sock people anymore. Car

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