SAS Call Center Blog

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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

How Any Business Can Get Started With Call Center Outsourcing

  • byNick DAlleva
  • onMarch 10, 2020
  • inTips

The customer service struggle is real. Anyone who has either ran a business or worked for a business can relate. It’s either difficult to get enough qualified people to answer your customer service calls, or you just don’t have the budget or management bandwidth

Planning a Call Center Kickoff: 4 Parts to A Successful Launch

  • byNick DAlleva
  • onMarch 6, 2020
  • inTips

We’ve seen thousands of small and medium businesses (SMBs) engage our call center since we’ve opened our doors. Along the way, we’ve learned that planning your call center launch is an incredible way to make sure the call center outsourcing experience doesn’t fall incredibly

3 Ways To Use Call Centers To Focus On The Customer

  • byNick DAlleva
  • onMarch 3, 2020
  • inTips

Customer service is taking center stage! With more interactions happening online, and more competition online for retailers selling the same products at the same prices, customer service is getting the spotlight it deserves. Businesses are realizing that top notch customer service is a business

4 Ways to Drive Better Customer Experiences with Call Centers

  • byNick DAlleva
  • onFebruary 4, 2020
  • inTips

Every customer has felt the pain of calling a business after hours and not getting quite the same level of service they’d get if they called during office hours. They’re told they need to call back during office hours between 9am and 5pm, they’re

What is Call Center Dispatching

Call center dispatchers are the bridge between your customer experience and your staff. Dispatching is one of the most important elements of successful call center outsourcing Call center dispatching combines a caller’s urgent needs with the appropriate on-call staff member to meet the customer’s

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