SAS Call Center Blog

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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

5 Expert Tips for the Best Bilingual Call Center Experience

  • byGabby Rolette
  • onMay 3, 2019
  • inTips

With Cinco de Mayo just around the corner, we thought this was a great time to get businesses thinking about how to create the best bilingual call center experience. If you’re adding a bilingual layer to your English language protocol, or if you’re answering

3 Steps to Building A Perfect Call Center Service Experience

  • byNick DAlleva
  • onMay 1, 2019
  • inTips

You may not realize it, but every business interaction is a customer service interaction. For example, if you call the sales line and the representative can’t answer even the most basic questions, that’s bad customer service. If you call a business to ask when

22 of the Best and Worst Fictional Places to Have a Call Center

Every day millions of people wake up, make coffee, and go to work –   all the while imagining how life would be different if they won the lottery or if they lived at the beach. But what if life wasn’t so boring? What if

What is Call Center Queue Time and What Impacts It?

Even those companies who have been utilizing call center services for years may not understand the way queues, or hold times, work. If every operator is on the phone, what happens to the call? Can a call center always deliver zero minute queues regardless

Customer Service as 100 People Infographic

As a business owner, you’re probably bombarded with standard customer service advice that you feel compelled to follow without any real evidence: You need to be on Instagram Customer service should be handled 24/7 You should survey your customers regularly While it’s one thing

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