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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
The unexpected happens to everyone. If you’re a celebrity, a news reporter, a super bowl halftime show singer, you, or me – unexpected stuff just happens that’s totally beyond our control. It may be a sneeze at the worst time, a wardrobe malfunction when
In the world of customer service, there are many different types of personalities you could be interacting with. From the reps that are friendly and knowledgeable that provide a great customer experience, to the reps that are questionable and even downright rude – you
There are many ways a call center can be successful, and many ways a call center can fail. To run a successful call center, you need more than just bodies answering calls. Those bodies need to be regularly trained, using the most up to
As a business owner, you’re probably bombarded with standard customer service advice that you feel compelled to follow without any real evidence: You need to be on Instagram Customer service should be handled 24/7 You should survey your customers regularly While it’s one thing
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