SAS Call Center Blog

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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

The Why, How, Who and What of Call Quality Monitoring, and 5 Best Practices for Consistent Results

When business owners are in the market for call center services, their primary goal is probably pretty simple: capture every call, whether that call comes in when they’re working with another customer, out of the office, or it’s after-hours. Lead capture is essential. And

10 Features of User-Friendly Call Center Outsourcing

Call center outsourcing is not always a business owner’s first thought. In fact, it’s usually their last thought after months or years of toiling away, trying to effectively manage operations on their own. But for all the ways that outsourcing can enable a business

10 Businesses That Might Not Think They Need a Call Center (and Why They Do)

If you’re looking for a way to keep more customers happy or to close more sales, start researching call center services. With an overwhelming number of customers citing stellar customer service as the number one reason to stay loyal to a brand, there’s no

43 Customer Service Quotes to Motivate Your Service Department

Customer service is an art. Experts who truly understand the impact great customer service has on a business are a fantastic resource to provide insightful tips and advice to other business owners. We’ve listed our favorite quotes from some of the most renowned customer

30 Quotes About Human Interaction That Will Make You Love Call Center Services

Computer scientist and inventor Pranav Mistry said “I’m good with digital technology, but I start to miss the physical world. I miss riding my bike, talking to friends.” Today, technology that furthers the demise of live human conversation is everywhere you look. We have

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