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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
How to Ensure Your Call Center Experience is Customer Focused
- byNick DAlleva
- onJune 21, 2019
- inTips
We’re living in the age of outsourcing where any sized business, big or small, can get setup and start outsourcing to a call center in a manner of minutes. What separates smart outsourcing from outsourcing that’s destined to fail is taking the time to
How Your Competition is Growing With Automotive Call Centers
- byNick DAlleva
- onJune 18, 2019
- inIndustry Specific
The automotive industry is more than just new car dealerships and used car lots. And, car buyers aren’t driving around looking for the best deal or being lured in by one of those 5-story tall, skinny inflatable, green, wobbly wind sock people anymore. Car
Overcoming Nasty Callers: 7 Tips from Call Center Experts
- byNick DAlleva
- onJune 11, 2019
- inTips
The toughest aspect of any customer service position is dealing with nasty callers. Whether you’re a receptionist working the front desk for a small business, or a customer service representative handling product questions for an e-commerce giant, customers can sometimes be hard to handle. Your
Call Center Secrets to Outsourcing Success eBook
- byNick DAlleva
- onJune 6, 2019
- inTips
Yes, live customer support is still a thing. According to Microsoft’s State of Global Customer Service report, 98% of consumers report that customer service is important in keeping them loyal to a brand. Numbers like that tell us that customer service doesn’t just matter,
8 Stats About Live Customer Service in 2019
- byNick DAlleva
- onJune 4, 2019
- inTips
Whoa! 2019 is already just about half-way done, which brings with it the end of the second decade in the 2000’s. In the call center industry, the latter part of the 2010’s decade will remembered for live customer service disruption with the introduction of
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