24 Hour Order Entry and Sales Management
Order Processing Services
Outsourced order processing services keeps your store open 24/7. Do you operate an e-commerce business? Run a catalog company? Have a retail store with a web component? Do you sell anything? Outsourcing your order processing to SAS keeps you open around the clock so you never miss a sale.
24 hour a day service.
SAS is available 24 hours a day, 7 days a week, 365 days a year. With our US call centers backing up your business, you’re never closed which means you never have to miss another sale. We’re available to retailers who want to unload 100% of their order processing, and others who only want to use SAS after hours or on weekends.
Secure order processing.
What’s more valuable than turning a profit? Protecting customers’ personal and financial information. We’re PCI compliant and ISO 27001 certified. That spells security. We can enter orders into your system via web integration, and no third party means never having to worry about sensitive details falling into the wrong hands. Our flexibility means you don’t have to learn a new system, import files into your current system, or wait for orders to be queued and processed.
An inbound call center in the know.
Orders are the cornerstone of your business. Without them, profits don’t exist, and when profits don’t exist, you can kiss your business goodbye. That’s why you need an order taking call center. You need fast, efficient agents who are trained on your brand and culture, and know how to facilitate sales. If you’re looking for consistent, accurate orders, look to SAS as your trusted call center outsourcing company.
Reports on demand.
Robust reports are available on-demand and right from your SAS portal. You can mine data like call volume trends, abandonment by call type, average talk time, geographic caller location, and more. Having access to these reports puts the power of successful outsourcing at your fingertips.
Flexibility at it's finest.
When you outsource to a call center, it’s crucial that the transition from your company to the contact center is as seamless as possible to ensure 100% customer satisfaction. Our call center software is able to process orders directly, or it can accommodate going out to your own site to process orders there. In addition, our agents can screen callers based on the reason for the call, and handle accordingly.
Order Processing Outsourcing Made Easy
- Increase daily orders and meet monthly benchmarks
- Decrease hold times and facilitate order placement
- Improve order accuracy and reduce fulfillment mistakes
- Capitalize on opportunities to use cross-sell and up-sell techniques
- Multi-channel inbound call center, via phone, email, text, or live chat
- Order processing can be fully integrated with your software
- Reporting and analytics customized to meet your needs
- Quality control measures ensure consistent service
- Local and toll free numbers available
- Complimentary call recordings
We’d love to hear from you!
Thinking about outsourcing your order processing? Want to know if we can use your e-commerce software? Curious about our dedicated call center services? If you have questions, we have answers. Contact us and we’ll reach back out to give you the lowdown on our inbound solutions and how we can help your brand. If you’re already convinced, sign up for our 14 day free trial and jump right in!
Explore more solutions
- Small business customer support center:
Being available to help customers complete orders isn’t a big business game. Let our agents manage your small businesses support center when you can’t.
- Direct response sales:
Advertising on television with infomercials and expecting a wave of phone orders? Explore our direct response marketing solutions.
- Outbound telemarketing call center:
Processing orders isn’t an inbound only sport. Let our outbound call center agents market to prospects and generate sales.