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Around The Clock Customer Service

24/7 Call Center Services

All of our inbound call center services are available 24 hours a day, 7 days a week, 365 days a year. We know the importance of happy customers, and nothing makes customers happier than knowing your business will be available around the clock to address any questions or concerns. For as little as $1/day, your customers can speak to a real, live call center representative no matter when they call. Affordable, professional customer service. That’s SAS.

24 hour coverage means customer
service never sleeps.

Did you know that 7 out of 10 callers who reach voicemail will not leave a message? That means 70% of potential new business or 70% of customers with problems aren’t going to wait until you’re available. In today’s customer-centric world, you need to be there when your customers need to reach you.

  • Say goodbye to missed opportunities.

    Every missed call is a missed opportunity. And missed business opportunities means lost revenue. Instead of making potential sales leads leave a voicemail when you’re not around, let SAS step in and give your prospects a live voice to talk to. Our agents can capture new leads, transfer urgent calls, help place orders, and schedule appointments around the clock.

  • 24 hour call center dispatching.

    Customer emergencies seem to happen at the worst time – like in the middle of the night or as you’re walking out of the office. However, in the event of an emergency, customers don’t care if you’re not open, they just want to be helped – which is why you have to be there. If it’s not cost effective for you to have staff available 24/7, our staff can be. Our emergency call center dispatch works by following a scripted on-call procedure to determine the severity of the issue which will help us to reach out to the correct person. Via our secure online portal, you can also make updates in real time to your on-call schedule so we are always following the most up to date instructions.

  • Great customer service never sleeps, and neither do we.

    Don’t restrict great customer service to normal business hours. Your consumers may be too busy during the day to find a moment to reach out with a question or concern, so having them hit voicemail after hours won’t make a very good impression. If your customer has a need, we’ll be here to help. Having a 24 hour virtual receptionist is a great way to show your customers that you care, and happy customers means more business!

  • We pick up right where you left off.

    Whether you choose to use SAS after hours, or in tandem with your own staff during the day as overflow, we can pick up right where you left off. Our call center technology can integrate with CRM applications to submit support tickets, web based scheduling software to set appointments, and we can  go out to your website to securely place orders and process payments.

  • Hold the hold times.

    If you’re operating 24 hours a day in your own call center and your after hours queue time is uncomfortably high, consider routing some of your overflow traffic to us to help relieve the bottleneck.

Enjoy customer service that never sleeps

Around the clock service built
with your business in mind.

  • No hidden fees.

    Where other call centers charge extra to answer your calls after hours, on weekends or holidays – SAS does not. We believe in straightforward, cheap call center services that any sized business can afford. So, relax. We’ve got you covered 24/7.

  • Custom call handling.

    No business is the same, and neither is their call handling. During the on boarding process, we’ll work with you to evaluate your goals and develop a call center script around it.

  • Professional virtual receptionists.

    Our live receptionists are trained customer service professionals with a passion for helping others. If you need energetic agents to transfer sales prospects or knowledgeable reps to walk customers through troubleshooting steps, we’ve got your back.

  • US based support.

    SAS is call center in the USA. Where overseas solutions may offer a more competitive price, SAS offers US based agents who understand your callers and your business.

Get started with SAS. Free 14-day call center trial.

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Connecting with consumers 24 hours a day is essential.

With SAS, 24/7 customer service is affordable. Hiring SAS to extend your customer service hours means happier customers, bigger profits, and a better business.

The best companies trust SAS with their brand

  • Bausch + Lomb
  • Fujitec
  • Coldwell Banker
  • Bayada Home Health Care