SAS Call Center Blog

Read. learn. do. easy!

The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

What to Expect With Your Call Center Free Trial

  • byGabby Rolette
  • onFebruary 28, 2019
  • inTips

If you’re thinking about exploring outsourcing to help improve your business processes, we want to help! With SAS, we have a 2-week free trial period of our call center services giving you access to the best agents on the planet. Outsourcing helps you connect

The top 5 tools for successful omnichannel customer journey management.

As companies introduce newer channels of customer interactions, the biggest mistake they make is not integrating them. As a result, there will be different teams with different backend software handling different channels. And what’s missing is a holistic view of the customer’s journey along

Leveraging Speech Analytics in the Call Center for Enhanced Business Profitability.

With the advent of multi-channel contact centers, businesses are able to engage in consistent and contextual interactions with their customers. However, analyzing these interactions to garner insights that will enhance profitability still presents a challenge for most businesses. While first generation analytics focused on

911 Emergency Call Center – Friend or Foe?

Scenario 1. You’re vacationing in New Orleans when you are stung by a bee and your airway begins to swell. You need a shot of epinephrine right away, so your spouse dials 9-1-1. Scenario 2. It’s July in L.A. You’re having a barbecue out

Effective time management for call centers.

  • byNick DAlleva
  • onJune 11, 2014
  • inTips

A lot of people don’t know this but I get really cranky if I don’t get at least 2200 calories of Egg McMuffins in the morning. Granted, the 2200 is more of an estimate because some more generous McDonalds employees will put an extra

Get started with SAS. Free 14-day call center trial.

Ready for a Free Trial
Live call center support grows brands.

24/7 live call center services let you engage with your customers around the click. Grow your business and strengthen your brand with SAS.

The best companies trust SAS with their brand

  • Bausch + Lomb
  • Fujitec
  • Coldwell Banker
  • Bayada Home Health Care