SAS Call Center Blog

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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

8 Reasons You Should Have Already Upgraded Your Call Center Technology

Call center technology is perpetually moving into the future, which is the same forward momentum that most business owners are looking to achieve. If you’re currently working with a center to help manage the flow of traffic, you may be evaluating what features your

30 Companies With the Best Customer Service (With Key Takeaways)

  • byGabby Rolette
  • onFebruary 14, 2024
  • inTips

One of the cornerstones of running a successful business is cultivating a memorable customer service experience. Customers who feel connected to your business are more likely to stick around in the long run. In fact, according to a Microsoft report on the state of

15 of the Most Influential Black Men and Women in Science and Technology

  • byGabby Rolette
  • onFebruary 18, 2022
  • inFun Stuff

February is Black History Month, a month dedicated to paying tribute to and celebrating the generations of African American men and women throughout history. Black History Month was first proposed by black educators at Kent University in February 1969. Six years later, Black History

Download Our Christmas Call Center Crossword Puzzle

  • byGabby Rolette
  • onDecember 23, 2021
  • inFun Stuff

Christmas is only a few days away, and while all the elves are bustling to get everything in order for Santa’s Big Night, our call center representatives are hard at work placing those last minute orders, tracking down orders already placed, answering shipping questions,

3 Ways A Healthcare Call Center Can Help Improve The Patient Experience

As 2021 comes to an end and the pandemic rages on – soon to be in its third year, it’s a tall order to remember how things were prior to this distinctly ugly bug. What was life like before toilet paper shortages and supply

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