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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
15 of the Most Influential Black Men and Women in Science and Technology
- byGabby Rolette
- onFebruary 18, 2022
- inFun Stuff
February is Black History Month, a month dedicated to paying tribute to and celebrating the generations of African American men and women throughout history. Black History Month was first proposed by black educators at Kent University in February 1969. Six years later, Black History
Download Our Christmas Call Center Crossword Puzzle
- byGabby Rolette
- onDecember 23, 2021
- inFun Stuff
Christmas is only a few days away, and while all the elves are bustling to get everything in order for Santa’s Big Night, our call center representatives are hard at work placing those last minute orders, tracking down orders already placed, answering shipping questions,
3 Ways A Healthcare Call Center Can Help Improve The Patient Experience
- byGabby Rolette
- onDecember 7, 2021
- inIndustry Specific
As 2021 comes to an end and the pandemic rages on – soon to be in its third year, it’s a tall order to remember how things were prior to this distinctly ugly bug. What was life like before toilet paper shortages and supply
How Call Centers Can Help Maximize Sales with Hands-Free Shopping
- byGabby Rolette
- onOctober 28, 2021
- inCall Center Operations
Unless you’ve been residing under a rock for over a year now, you know how drastically COVID-19 has changed the way we live and work. Non-essential businesses shut down entirely, and even essential businesses had to adapt by adding delivery and personal shopping services,
13 Celebrities You Never Knew Worked as a Call Center Representative
- byGabby Rolette
- onOctober 25, 2021
- inCall Center Jobs
When you think of celebrities, what comes to mind? For me, I immediately imagine all the glitz and glamour that comes with the territory of Hollywood’s finest. However, at one point or another, all celebrities were surprisingly just like us. They went to school,
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