Strengthen your customer service
and spread the love
In the age of online reviews, customers have more control over your brand than you. Outsourcing to our retail call center will increase the chances that when they contact you, they’ll have nothing but positive things to say. With custom scripting, our agents will model the same behaviors as you would if you were responding to customers’ concerns directly. We’ll monitor phones, email, and web chat. We can address product FAQs, billing inquiries, take orders, process returns, and more. We’re fast, thorough, and friendly.
Like most businesses, retail companies rely on customers purchasing their product, and a lot of it. Whether you operator a brick & mortar store or run your business solely online, our operators can assist callers with answering questions, placing orders and processing payments – even if your website is down! We can do everything from entering orders right into your online store to logging customer orders in our system for you to process and fulfill at a later time.
24/7 Customer Service
Retail companies need around the clock support, especially if your customer base is international. If your support office is only open from 9am-5pm, but have customers across the country or world, you are severely limiting your communication channels. We are one of the few 24 hour customer service outsourcing companies, open 24/7/365 to handle all of your customer service needs. For strictly online stores, as long as someone can access your website, you’re open. You need 24 hour customer service to answer questions and guide customers through the ordering process.
Up-selling & Cross-selling
Up-selling and cross-selling is essential to beefing up purchases. It allows a company to push for more sales by suggesting related products or higher-end products at check out. If up-selling or cross-selling options are built into your e-commerce system, our operators can navigate the checkout process and offer the additional items to callers. If we’re processing retail orders on our side, we can script up-sells and cross-sells as we’re navigating your campaign.
Outbound or Email Surveys
Want to know what your customers are thinking? After every transaction, we can send a call center customer survey to the caller to ask a few simple questions on their experience with your company. The surveys are completely customizable, right down to your brand logo. We can also call customers to find out if they were satisfied with the experience. Just upload a list, provide a script, and we’re off!
If you’re selling something, expect returns. If there’s an issue with a product, our call center operators can document all of the necessary information and either relay the message or transfer the caller to the correct department to finalize the refund. We can pop right into your existing software, submit RMAs, generate shipping labels, and more. Whatever you can do at your own location, we can do in the call center.
Professional Brand Representation
If you are a small shop selling one or two items, or a large retail giant with a colossal catalog, we will tailor a program to professionally represent your business. If each interaction with your company doesn’t leave customers grinning, people are less likely to shop with you. Our 300+ operators are all professionally trained and will uphold your company’s standards as if they were your own employees.
Secure retail solutions
Create customer loyalty with SAS.
It’s the holiday season, and you just launched a new catalog. While you have a website where customers can place orders, your business caters to an older audience that is not as comfortable going online. Because of this, your office is getting slammed with phone calls and you can’t keep up with the rising demand.
You outsource your order taking to SAS who is able to go out to your website and process orders for your customers. With our PCI compliant software and secure call center technology, all of your customer’s data stays safe. Your customers are relieved to have gotten assistance quickly during a stressful time of year.
Who we serve
- eCommerce companies
- Catalog retailers
- Brick & mortar shops
- Vending machine companies
- Grocery stores
- Direct media companies
The retail space is competitive. Whatever you’re selling, your customers will have no problem finding the same item somewhere else. What keeps customers happy and loyal is the customer service you provide during the purchase and afterwards. SAS offers the best retail call center services in the industry and we’re proud to represent your brand at every turn:
- Experienced answering for stores and strictly e-commerce businesses
- Skilled call center agents provide high touch customer support
- Customizable retail call center to mimic your own workflow
- Able to follow cross-selling and up-selling scripts during checkout
- Handle all customer needs including product information, return status, and billing
- Secure call center technology allows us to store credit card information for 30 days if necessary
- Multi-channel customer service includes phone, chat, web, and email
Retail industry solutions
Get started with SAS. Free 14-day call center trial.
In the retail space, great customer service creates brand loyalty.
With so many virtual storefronts to shop at online, great customer service is what’s going to keep customers coming back to yours. Let SAS help you create loyal customers.
Explore more solutions
- Customer service email response:
Successful e-commerce businesses know that omni-channel communication is key. Let our agents reply to your emails when you can’t.
- Contact center solutions:
Explore the different solutions we’ve developed for all businesses like shared and dedicated agent programs.
- USA call center:
Compared to overseas support, US based call center services are a wise investment.
- Call center services:
Specialty’s call center services foster better customer relationships with 24/7 live operator support.
- 24 hour call center:
24 hour live customer service and sales support for all industries by SAS.