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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
3 Ways To Use Call Centers To Focus On The Customer
- byNick DAlleva
- onMarch 3, 2020
- inTips
Customer service is taking center stage! With more interactions happening online, and more competition online for retailers selling the same products at the same prices, customer service is getting the spotlight it deserves. Businesses are realizing that top notch customer service is a business
4 Ways to Drive Better Customer Experiences with Call Centers
- byNick DAlleva
- onFebruary 4, 2020
- inTips
Every customer has felt the pain of calling a business after hours and not getting quite the same level of service they’d get if they called during office hours. They’re told they need to call back during office hours between 9am and 5pm, they’re
What is Call Center Dispatching
- byNick DAlleva
- onJanuary 27, 2020
- inCall Center Operations
Call center dispatchers are the bridge between your customer experience and your staff. Dispatching is one of the most important elements of successful call center outsourcing Call center dispatching combines a caller’s urgent needs with the appropriate on-call staff member to meet the customer’s
10 Businesses That Might Not Think They Need a Call Center (and Why They Do)
- byNick DAlleva
- onAugust 28, 2019
- inCall Center 101
If you’re looking for a way to keep more customers happy or to close more sales, start researching call center services. With an overwhelming number of customers citing stellar customer service as the number one reason to stay loyal to a brand, there’s no
Top 60 Worst Things That Could Happen During A Call Center Interaction
- byNick DAlleva
- onAugust 23, 2019
- inInfographics
The unexpected happens to everyone. If you’re a celebrity, a news reporter, a super bowl halftime show singer, you, or me – unexpected stuff just happens that’s totally beyond our control. It may be a sneeze at the worst time, a wardrobe malfunction when
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