SAS Call Center Blog

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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

Top 5 Interview Questions for Call Center Jobs

When it comes to call center operations, staffing is no picnic. Not only is it a challenge to find a crop of candidates who are willing to work for most call centers’ notoriously mediocre wages, but it’s perhaps even more difficult to find individuals

Learn Call Center Basics

Do  you know about call centers? If you don’t know, you’re about to get schooled. Call centers can help you unlock the secret to making sure no sales opportunities are missed, no customer service requests go unattended, and no business is overpaying for 24

Do More With Less: 5 Secrets to The Best Call Center Outsourcing

  • byGabby Rolette
  • onApril 8, 2019
  • inTips

Having a call center company do it’s job in the background without any checks or balances is the holy grail of outsourcing. With the number of things a small business owner needs to do throughout the course of the day (like making payroll, doing

7 Signs You Need a Call Center

  • byGabby Rolette
  • onApril 5, 2019
  • inTips

If you’re a small business owner, you understand how vital customer service is to your success. So, the idea of using a call center to offer live help to your customers (and prospects) 24 hours a day is certainly something you should consider. However,

Evaluating Call Center Services

Congratulations! If you’re reading this then you’ve decided that it’s time for your business to start exploring call center services. Understanding that you can benefit from outsourcing to a call center is a critical first step. So now what? It’s the next step that

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