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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
22 of the Best and Worst Fictional Places to Have a Call Center
- byGabby Rolette
- onApril 25, 2019
- inCall Center Operations
Every day millions of people wake up, make coffee, and go to work – all the while imagining how life would be different if they won the lottery or if they lived at the beach. But what if life wasn’t so boring? What if
What is Call Center Queue Time and What Impacts It?
- byNick DAlleva
- onApril 23, 2019
- inCall Center Operations
Even those companies who have been utilizing call center services for years may not understand the way queues, or hold times, work. If every operator is on the phone, what happens to the call? Can a call center always deliver zero minute queues regardless
Customer Service as 100 People Infographic
- byGabby Rolette
- onApril 19, 2019
- inInfographics
As a business owner, you’re probably bombarded with standard customer service advice that you feel compelled to follow without any real evidence: You need to be on Instagram Customer service should be handled 24/7 You should survey your customers regularly While it’s one thing
Top 5 Interview Questions for Call Center Jobs
- byGabby Rolette
- onApril 16, 2019
- inCall Center Jobs
When it comes to call center operations, staffing is no picnic. Not only is it a challenge to find a crop of candidates who are willing to work for most call centers’ notoriously mediocre wages, but it’s perhaps even more difficult to find individuals
Learn Call Center Basics
- byNick DAlleva
- onApril 10, 2019
- inCall Center 101
Do you know about call centers? If you don’t know, you’re about to get schooled. Call centers can help you unlock the secret to making sure no sales opportunities are missed, no customer service requests go unattended, and no business is overpaying for 24
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