Screen your calls to avoid unnecessary disruptions.
Business Call Screening Services
Live business call screening let’s our call center agents be your gatekeeper, bouncer, and security guard – all rolled up in one. While there may be certain calls you will always want to take, there are certain calls that you don’t want to be bothered with. Based on the rules you provide, each call can be screened before transferring. Take only the calls you want, when you want. We’ll take messages for the rest.
Only take the calls you want and
take control of your day.
Running a business isn’t easy, and getting pulled off topic by telemarketers, sales people, or even family and friends can be a distraction. Having our inbound contact center agents screen calls puts you back in control of your day.
Did someone say ‘customized call screening’?
If an in-house receptionist is answering your calls, screening an unwanted caller is as easy as running out of your office and mouthing “I’m not here”. Having SAS screen your calls is just as easy – and a bit more reliable. First, our agents will gather callers’ information so you’ll know who you’ll be letting past the gatekeeper or waiving off. When we warm transfer the call, you can tell the SAS receptionist if the call is good to transfer or if we should tell them you’re not available and take a message.
For cold transfers, if you provide us with some ground rules, we’ll follow them to the letter. For example:
- Good to Transfer: Calls from New Clients
- Take a Message: Calls from Existing Clients
- No Message: Calls from Solicitors or Telemarketers
In addition, you can also let us know the days and hours you’d like to take calls, or even what to do if we get calls from specific people. Our business call screening can be tailored to your individual needs.
How does call screening work?
First, you’ll provide SAS with a list of call types where we’ll attempt to transfer the call to you or your staff. For example, you may want us to transfer callers inquiring about your latest sale or people asking about a product recall. Once we know who to transfer, we’ll build your script.
When we have a caller on the line that meets your preliminary requirements, we’ll attempt to warm transfer the call where we’ll announce the caller and you’ll have another opportunity to let the agent know if you want to take the call or just have us take a message.
If you accept the call, great! We’ll drop off the line. If you don’t accept it, we’ll let the caller know you were unavailable and take a message for you to get back to them later.
Warm patching: A business owner's best friend.
Our inbound call center agents screen calls for you two ways, with script controls and with warm patching. All you have to do is let us know what information you want to take from the caller before we try to transfer them. For example, you may want the caller’s first and last name, or you may just want the first name and the company they’re calling from. If you’re busy, we can tell callers that you’re not available and take a message, or if you want to speak to them we can patch them through. It’s totally up to you!
Script controls: Decide what calls you want transferred.
If we’re bugging you with too many warm transfers, you can build controls in your script to let us know which calls you definitely want a message taken for and which calls you want transferred. Think of this as an ‘Always, Sometimes, Never’ list. For calls from the ‘Always’ list, we can cold transfer them directly to you. For calls from the ‘Sometimes’ list, we can warm transfer them to you where you can opt to take them or not. For calls from the ‘Never’ list, we’ll just take a message.
Time of day: Decide when you want calls transferred.
In addition to letting us know what types of calls you’d like transferred, you can also customize when you want them transferred. Are you available to take transfers 24/7 or just during business hours? Would you like to receive them on the weekend or just during the week? Maybe you want messages for emergency calls taken during the day, and those same types of calls warm transferred after hours and on weekends. However you work, we work.
We’d love to hear from you!
Think our business call screening service is the perfect fit to keep you productive? Excited to have one of our virtual receptionists be your gatekeeper? If you have questions, we have answers. Contact us and we’ll reach back out to give you the lowdown on our inbound solutions and how we can help your brand.
Explore more solutions
- 24 hour live chat:
Eliminate call screening entirely by directing inquiries to your website where SAS agents will interact with them via chat.
- After hours emergency call services:
If we’re screening calls and can’t reach you for an urgent issue, operators can follow your emergency procedures to contact on-call staff.
- Outsourcing examples:
Call screening is the tip of the iceberg. Check out the examples of how businesses in other industries are using SAS.
- Small business call center:
See how SAS can help your SMB strengthen customer support, increase sales, and reduce costs.