Superior business solutions
for any sized utility company.
Working with one of the premiere contact center service providers gives your customers the professional 24-hour access to your company they need. From responding to account inquiries to conveying information about service disruptions, our professional operators have the experience you’re looking for, coupled with a friendly demeanor callers will appreciate. So light up your customer support services with SAS. Now you’re cooking with gas.
As a utility company, you need to be available to your customers 24/7 in the event of emergencies. Whether someone’s kitchen is flooded or they have no heat during a snow storm, you want to be there for that inevitable phone call. While you probably can’t man the phones yourself 24/7, we can. Our call center can handle all of your inbound calls whenever you can’t, screen them to see what is an emergency and what is not, and dispatch the urgent messages to the appropriate on-call technician.
For the calls that aren’t urgent, we can schedule appointments on your website, using our own software, or via a shared web-based platform like Google Calendar. Simply tell us your appointment limitations and we’ll handle the rest. We can even follow up with appointment confirmation emails to your customers!
In the utility industry, you’re typically never in the office for very long. Whether you’re on the road making house calls or you’re elbow deep in someone’s drain, being accessible can be difficult – until now. SAS can keep you in the loop with your customers with our mobile app for iPhone and Android users. Log in any time to view your messages, return calls, or update your on-call on the go.
Often times you’ll get phone calls for people wanting to know what areas you service, your prices, if you work on residential or commercial properties, etc. With our call center software, you can customize your FAQs so our agents can field calls and answer questions accordingly. The more questions we are able to answer, the less calls you have to return yourself.
When it comes to construction, restoration, HVAC and other utility companies, professionalism is key. Homeowners need to trust that their property will be taken care of and without professional representation, you can say goodbye to more business. Our operators are all professionally trained and will uphold your standards in the highest regard. After all, your business is our business.
Whether you’re a large commercial business or a small start up, we have just the right pricing plan for you. With both per minute and per call pricing tiers and 15 plans to choose from, you can say goodbye to pesky overages and say hello to more money in your pocket.
Affordable utility solutions
Restore your customer service with SAS
After working for a general contracting company, you decide to venture out on your own. As a small business owner, you have a couple jobs here and there but things are moving slowly. You start marketing your company online to get more calls, but find that you aren’t getting as much done because you’re constantly on the phone. Your current customers are not happy with your performance and you’re struggling to juggle the extra work.
You hire Specialty Answering Service to handle all of your calls while you’re focusing on your current projects. Our agents are able to answer questions, schedule appointments and provide amazing customer support to your potential new customers, while you provide amazing customer support to your already established customers. Your clients are so happy with your work ethic that they recommend you to their friends!
Who We Serve
- Property Managers
- Public Sanitation
From small residential contractors to large-scale public sanitation companies, our 24/7 call center can handle any sized job. We also offer:
- Quote processing
- Emergency dispatching
- Appointment scheduling
- Secure call center location
- No contracts
- Local or toll free numbers available
Utility industry solutions
Get started with SAS. Free 14-day call center trial.
Keep customers happy with minimal wait times and 24/7 service.
Utility and energy companies universally suffer from long hold times. Don’t run with the pack. Let SAS help break the queue.
Explore more solutions
- Call center for telecommunications firms:
Looking to outsource your support, sales, or billing calls for your telecom company? Explore our solutions.
- 24 hour call center:
24 hour live customer service and sales support for all industries by SAS.
- Call center services:
Specialty’s call center services foster better customer relationships with 24/7 live operator support.