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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
8 Stats About Live Customer Service in 2019
- byNick DAlleva
- onJune 4, 2019
- inTips
Whoa! 2019 is already just about half-way done, which brings with it the end of the second decade in the 2000’s. In the call center industry, the latter part of the 2010’s decade will remembered for live customer service disruption with the introduction of
New E-Book: 25 Killer Tips for Getting The Most Out Of Your Call Center
- byNick DAlleva
- onMay 29, 2019
- inTips
At SAS, we understand the call center industry. We live it every day. We know how rewarding it is to have a call center working for you seamlessly in the background, and how frustrating it can be when things aren’t going 100% as planned.
Working From Home vs. Working in a Call Center Service Infographic
- byGabby Rolette
- onMay 23, 2019
- inCall Center Jobs
Are you a customer service representative working in a large call center? Have you ever wondered what it’d be like if you could work from home? Maybe you’re an at home customer service agent wondering what it would be like in the call center.
6 Ways Your Small Business Can Maximize Call Center Adoption
- byNick DAlleva
- onMay 21, 2019
- inTips
We’ve been a call center service provider for thousands of small businesses over the years. We’ve seen small businesses who get the most out of outsourcing and grow their businesses, and we’ve also seen companies who struggle with outsourcing and decide a call center
30 Types of Customer Service Representatives
- byGabby Rolette
- onMay 16, 2019
- inInfographics
In the world of customer service, there are many different types of personalities you could be interacting with. From the reps that are friendly and knowledgeable that provide a great customer experience, to the reps that are questionable and even downright rude – you
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