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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
3 Ways A Healthcare Call Center Can Help Improve The Patient Experience
- byGabby Rolette
- onDecember 7, 2021
- inIndustry Specific
As 2021 comes to an end and the pandemic rages on – soon to be in its third year, it’s a tall order to remember how things were prior to this distinctly ugly bug. What was life like before toilet paper shortages and supply
How Call Centers Can Help Maximize Sales with Hands-Free Shopping
- byGabby Rolette
- onOctober 28, 2021
- inCall Center Operations
Unless you’ve been residing under a rock for over a year now, you know how drastically COVID-19 has changed the way we live and work. Non-essential businesses shut down entirely, and even essential businesses had to adapt by adding delivery and personal shopping services,
13 Celebrities You Never Knew Worked as a Call Center Representative
- byGabby Rolette
- onOctober 25, 2021
- inCall Center Jobs
When you think of celebrities, what comes to mind? For me, I immediately imagine all the glitz and glamour that comes with the territory of Hollywood’s finest. However, at one point or another, all celebrities were surprisingly just like us. They went to school,
4 Essential Considerations for Work-from-Home Staffing
- byNick DAlleva
- onApril 15, 2020
- inTips
Telecommuting, telework, remote working, working from home, and mobile work – they all spell the same thing: the end of tedious commutes. There’s no expressway traffic, no trains, no subways, and no buses. Just roll out of bed and walk a few steps to
Hiring Today’s Receptionists: What You Need to Know
- byNick DAlleva
- onApril 7, 2020
- inCall Center Jobs
Today’s receptionists look nothing like they did a decade ago. IVRs and automation are cycling out basic receptionist tasks – like transferring callers to specific staff members or departments – and a new generation of a more well rounded and nimble receptionist is becoming
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