SAS Call Center Blog

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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

4 Essential Considerations for Work-from-Home Staffing

  • byNick DAlleva
  • onApril 15, 2020
  • inTips

Telecommuting, telework, remote working, working from home, and mobile work – they all spell the same thing: the end of tedious commutes. There’s no expressway traffic, no trains, no subways, and no buses. Just roll out of bed and walk a few steps to

Hiring Today’s Receptionists: What You Need to Know

Today’s receptionists look nothing like they did a decade ago. IVRs and automation are cycling out basic receptionist tasks – like transferring callers to specific staff members or departments – and a new generation of a more well rounded and nimble receptionist is becoming

How Call Centers Help You Focus on Every Customer

  • byNick DAlleva
  • onApril 2, 2020
  • inTips

Even the most majestic businesses have humble beginnings. Whether your company started from a garage, a dorm room, or a Starbucks over coffee, one thing the most successful companies have in common is their strategy for growth – they are always focused on the

5 Characteristics Of A Crisis Communication Call Center

  • byGabby Rolette
  • onMarch 20, 2020
  • inTips

Disaster can strike anytime, and it doesn’t care if you’re prepared or not. While medical professionals are working overtime to care for the sick, businesses all over are struggling with their ability to service customers. Whether we’re talking about a global pandemic like COVID-19

6 Characteristics Your Help Desk Call Center Needs For The Best Customer Experience

  • byNick DAlleva
  • onMarch 16, 2020
  • inTips

Taking care of customers better than your competition is the #1 way to differentiate your company in it’s niche. Did you know that 68% of customers will spend more to get better customer service? Having the lowest price doesn’t guarantee the sale, but having

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