SAS Call Center Blog

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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

How Call Centers Can Help Maximize Sales with Hands-Free Shopping

Unless you’ve been residing under a rock for over a year now, you know how drastically COVID-19 has changed the way we live and work. Non-essential businesses shut down entirely, and even essential businesses had to adapt by adding delivery and personal shopping services,

13 Celebrities You Never Knew Worked as a Call Center Representative

When you think of celebrities, what comes to mind? For me, I immediately imagine all the glitz and glamour that comes with the territory of Hollywood’s finest. However, at one point or another, all celebrities were surprisingly just like us. They went to school,

4 Essential Considerations for Work-from-Home Staffing

  • byNick DAlleva
  • onApril 15, 2020
  • inTips

Telecommuting, telework, remote working, working from home, and mobile work – they all spell the same thing: the end of tedious commutes. There’s no expressway traffic, no trains, no subways, and no buses. Just roll out of bed and walk a few steps to

Hiring Today’s Receptionists: What You Need to Know

Today’s receptionists look nothing like they did a decade ago. IVRs and automation are cycling out basic receptionist tasks – like transferring callers to specific staff members or departments – and a new generation of a more well rounded and nimble receptionist is becoming

How Call Centers Help You Focus on Every Customer

  • byNick DAlleva
  • onApril 2, 2020
  • inTips

Even the most majestic businesses have humble beginnings. Whether your company started from a garage, a dorm room, or a Starbucks over coffee, one thing the most successful companies have in common is their strategy for growth – they are always focused on the

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