Support solutions to help any sized business

Call Center Solutions

Support more customers with less money by outsourcing to SAS. Our call center solutions are designed to help small businesses and large enterprise level clients alike be available when their clients need customer service. Our live operator solutions allow you to engage with customers across multiple channels including phone, email, chat, and even text.

What can SAS do for my business?

Outsourcing to our call center allows your business to deliver amazing customer service no matter what time of day. With 24/7 live operator call center solutions, we’re able to engage your customers as your single customer service hub, or we can act as an overflow solution to your in house customer service team. However we operate, your business will experience seamless customer support and truly happy customers.

Small and big business friendly

If you’re a small business with a small budget, SAS is the leader in small business call center outsourcing. We offer blended call center options as a great introductory way to experience the benefit of outsourcing. For larger businesses looking for a branded and trainable customer service team, our dedicated call center options are uniquely affordable. No matter which direction you choose, a customer support agent is always available to help field your calls, and you always have access to your secure online portal to check messages and respond to customers.

Do more for less

We’re built for customer service. Outsourcing to SAS gives you a team focused solely on keeping your customers happy. We eliminate the headache of hiring, scheduling, and HR – and we can do it all for less than the cost of you running your own customer service team at your location.

Where to start?

Elevating your customer service to the next level is easier than you think. For customers looking for quick onboarding through our live call center free trial period, you’ll start by working with our team of intake specialists so we can get an understanding of your business. Then, well work to create a protocol custom tailored to fit your needs exactly. Over the course of your free trial, you’ll experience everything SAS has to offer. You can place test calls, work with us to refine your script, or even open up our agents to your own customers.

For customers interested in our dedicated options, our sales team will work with you to discuss your needs, our service, and work to put together solutions for your customer support channels. We’ll develop a custom price and plan based on the number of agents you need and the number of hours each day you require dedicated representation in our call center.

No matter how long you are on service with SAS or what plan you’re on, you will always have a support team available to work with you to answer questions, make changes, discuss concerns and ultimately help make sure your business is getting the most out of your partnership with us.

Professional call center solutions for any business

24/7 customer support.

Specialty Answering Service offers two types of call center experiences with both inbound and outbound call center services. With 24 hour availability and the ability to scale up quickly to meet any demand, SAS can help you help more customers faster, and for less.

24/7 Service

Our 24 hour call center enables your company to be available around the clock without the associated costs. Our agents can dispatch urgent calls, schedule appointments, answer questions, and be generally amazing whenever your customers decide to call.

American Call Center

Specialty is an American call center with locations throughout the US, so all of your calls will be handled right here in the USA. While many companies may outsource overseas to help save money, we believe in the power of a local, US presence. You don’t have to worry about language barriers or a lower quality of service. And, competitive pricing means you can save money and get amazing service all at the same time.

Small Business

With affordable call center services, customer service doesn’t need to be a challenge for small businesses. As your small business call center, we’ll answer your calls in our blended operator group, giving you 24/7 access to great customer service agents at a monthly price any small business can afford.

Dedicated

Our dedicated call center services are the next level of branded customer support. With hiring input and personalized training, our dedicated options are the closest thing to your own employees. Your team of dedicated agents will only handle your calls so they can accurately represent your brand 100% of the time.

Shared

Expand your business with our shared call center service and give your customers access to customer service 24/7. From order processing to live lead transfers, our team of virtual agents can handle it all. Our affordable pricing structure can be tailored to fit any sized budget.

Automated

Specialty offers several types of automated call center solutions including IVR, voicemail, and customized greeting options. Our IVR options allow callers to select certain numbers to be routed to a specific department, person, or secondary recording. Our voicemail options allow callers to leave a voice message, which is then emailed to the recipient(s), and our customized greeting option allows businesses to create custom greetings that play prior to our agents getting on the phone.

Bilingual & Spanish

With over 35 million Spanish speakers in the United States, we understand the importance of opening up communication channels to those who do not speak English as their first language. Our bilingual call center services can help cater to your Spanish speaking callers which will open up the door to more business, happier customers, and a more inclusive brand image.

Why choose Specialty?

Offering amazing customer service should be a top goal for any business. If you’re struggling to meet customer service goals, are spending too much in-house, or are getting too many calls and need an overflow option – you should be looking for call center services to lend a hand. We have been servicing businesses of all sizes since 1985 and can work with your business to customize an affordable solution.

Have questions?

We’d love to hear from you!

Finding the right call center should be an informed decision. If you have questions about our company, our call center services, or are looking for a custom price quote on our dedicated platform, please reach out to us. Tell us a little about what you’re looking for and we’ll get you moving in the right direction.