Live support for the entire hospitality industry

Hospitality Call Center Services

The hospitality industry is open 365 days a year. No matter what the season, people find a good reason to travel. So, with millions of travelers crisscrossing the globe every year, 24 hour customer service is essential. Airlines, cruise companies, travel and car rental agencies, railways, hotels and more, could all use a helping hand. Welcome to our hospitality call center.

Relax, we’ve got you covered.

Our professional contact center agents will flawlessly represent your brand 24 hours a day, 365 days a year. Ensuring that customers’ needs are met promptly and courteously encourages repeat business, inspires regular referrals, and boosts profits. In the tourism industry, call center solutions are indispensable because, let’s face it – someone is always going somewhere

  • Increased Booking Rates

    With 24 hour phone coverage, the ability to make telemarketing calls, and professional live operators waiting to represent your brand – we can get your callers on and off the phone quickly – all while providing amazing customer support. Your customers will be so happy with their experience they’ll advertise your business for you!

  • Specialized Industry Knowledge

    When you outsource to a call center, you take the chance of having unprofessional and unfamiliar people answering your phones. When you provide travel and leisure services to people, you want them to feel comfortable and safe, which means you have to make sure your agents are familiar with your industry and the services you provide. Our operators are all professionally trained and will be able to provide specialized support to your callers 24/7.

  • Guest Services are Always Available

    Whether you have customers living in different time zones or customers with urgent issues after hours, our 24/7 call center is available around the clock to help with any sized request. SAS also does not charge extra to use us after hours, on weekends, or holidays. With SAS, your front desk is always available. We can book or cancel reservations, schedule appointments, and dispatch escalations around the clock.

  • No Contracts

    Contracts stink. That’s why Specialty offers a month to month subscription service so you are not tied to any long term commitments or beefy call plans during your off season. If your hotel gets seasonal traffic, you can ramp up your plan anytime to make sure you’re getting the best price for service. If you close at certain times or your call volume drops off, you can reduce plans when necessary.

  • Multi-Channel Support

    By utilizing our dedicated agent program, your callers can receive support via phone, email, text, or managed chat. Since you choose the hours in which your dedicated agent works, their day can start when yours ends so that your customers never have to call back during business hours. Our success is your success, and being available over any communication channel makes for very happy customers.

Necessary outsourcing from a renowned provider

Kick your feet up with SAS
and don’t worry about a thing.

The situation

One of your clients is having a family emergency and needs to change her flight information. She attempts to call your office only to be directed to voicemail. Since she bought the tickets through the travel agency, she cannot directly contact the airline to have them change the flight. By the time you see her message it is too late, and she can no longer go on her vacation. She then writes a nasty review online which damages your name and reputation.

Your brand is suffering!
Driving Towards Success

The solution

You hire SAS to handle all of your after hours support so no calls go to voicemail. We set up the proper screening protocols to determine what needs an immediate response, and what can wait for regular business hours. When someone needs to make an immediate change to their trip details, we patch them through to their respective agent. Since no vacations are getting ruined, your ratings go up!

Business is booming!
  • Who We Serve

    • Travel Agencies
    • Hotels & Resorts
    • Cruise Lines
    • Rental Companies
    • Airlines
    • Salons & Spas
    • Tour Agencies
    • Restaurants
    • Hotels
    • Bed and Breakfasts
  • Features

    Whether we’re assisting your company in booking all inclusive vacations or simple day tours, our staff is able to pick up right where you left off, which ensures a smooth interaction and booking process.

    • Vacation booking
    • Advanced call center technology for payment processing
    • Mobile app to check messages on the go
    • Follow up surveys to ensure customer satisfaction
    • Streamlined support
    • Business or after hours service
    • Your front desk will never close
    • Ready to scale up or down in peak season or off season
    • US agents

Travel industry solutions


Webform Integrations

Immediate Changes

If your callers need to make last minute changes to their trip or tour, we can help them get in contact with the appropriate person ASAP. Through a series of screening questions, we can determine when their trip or tour is, and handle the call accordingly. For example, if their trip is next week, we can take a message to have their call returned. However, if their trip is within the next 48 hours, we can transfer them to the appropriate person on your side.

Contact Center

Follow-up Surveys

After your callers are done speaking with our call center agents, we can either email them a quick survey to fill out based off their experience, or we can ask them to answer a few questions while they are still on the phone. These call center customer satisfaction surveys will in turn help you to fine tooth your protocol and weed out any unnecessary questions, all while maximizing customer satisfaction.

Appointment Scheduling

Vacation Booking

Our team of skilled operators are able to book vacations, hotel rooms, spa appointments, tours, etc. for your callers and take payments via our PCI compliant, ISO 27001 certified call center technology.

Get started with SAS. Free 14-day call center trial.

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Amazing customer service is the key to growth in the hospitality industry.

To stay competitive in the hotel or travel industry, customer service is king. When someone is traveling, they want their experience to be flawless. We can help with that.

The best companies trust SAS with their brand

  • Bausch + Lomb
  • Fujitec
  • Coldwell Banker
  • Bayada Home Health Care