SAS Call Center Blog

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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

13 Celebrities You Never Knew Worked as a Call Center Representative

When you think of celebrities, what comes to mind? For me, I immediately imagine all the glitz and glamour that comes with the territory of Hollywood’s finest. However, at one point or another, all celebrities were surprisingly just like us. They went to school,

Hiring Today’s Receptionists: What You Need to Know

Today’s receptionists look nothing like they did a decade ago. IVRs and automation are cycling out basic receptionist tasks – like transferring callers to specific staff members or departments – and a new generation of a more well rounded and nimble receptionist is becoming

Working From Home vs. Working in a Call Center Service Infographic

Are you a customer service representative working in a large call center? Have you ever wondered what it’d be like if you could work from home? Maybe you’re an at home customer service agent wondering what it would be like in the call center.

Top 5 Interview Questions for Call Center Jobs

When it comes to call center operations, staffing is no picnic. Not only is it a challenge to find a crop of candidates who are willing to work for most call centers’ notoriously mediocre wages, but it’s perhaps even more difficult to find individuals

Customer Service Call Center Job Descriptions From Top 5 Job Sites

Call center customer service representatives wear many hats. If they’re answering calls in a single company call center, they’re situated to use their knowledge of company products and services to provide information, solve problems, or facilitate sales. If they’re answering calls in a multi-customer

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