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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
One of the biggest challenges small businesses face is that they’re small! Where being small is great for eliminating red tape decision making processes and staying nimble, it can be a detriment if you’re trying to land a behemoth account looking for a long
With Cinco de Mayo just around the corner, we thought this was a great time to get businesses thinking about how to create the best bilingual call center experience. If you’re adding a bilingual layer to your English language protocol, or if you’re answering
You may not realize it, but every business interaction is a customer service interaction. For example, if you call the sales line and the representative can’t answer even the most basic questions, that’s bad customer service. If you call a business to ask when
Having a call center company do it’s job in the background without any checks or balances is the holy grail of outsourcing. With the number of things a small business owner needs to do throughout the course of the day (like making payroll, doing
If you’re a small business owner, you understand how vital customer service is to your success. So, the idea of using a call center to offer live help to your customers (and prospects) 24 hours a day is certainly something you should consider. However,
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