SAS Call Center Blog

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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

Planning a Call Center Kickoff: 4 Parts to A Successful Launch

We’ve seen thousands of small and medium businesses (SMBs) engage our call center since we’ve opened our doors. Along the way, we’ve learned that planning your call center launch is an incredible way to make sure the call center outsourcing experience doesn’t fall incredibly

3 Ways To Use Call Centers To Focus On The Customer

Customer service is taking center stage! With more interactions happening online, and more competition online for retailers selling the same products at the same prices, customer service is getting the spotlight it deserves. Businesses are realizing that top notch customer service is a business

4 Ways to Drive Better Customer Experiences with Call Centers

Every customer has felt the pain of calling a business after hours and not getting quite the same level of service they’d get if they called during office hours. They’re told they need to call back during office hours between 9am and 5pm, they’re

How to Ensure Your Call Center Experience is Customer Focused

We’re living in the age of outsourcing where any sized business, big or small, can get setup and start outsourcing to a call center in a manner of minutes. What separates smart outsourcing from outsourcing that’s destined to fail is taking the time to

Overcoming Nasty Callers: 7 Tips from Call Center Experts

The toughest aspect of any customer service position is dealing with nasty callers. Whether you’re a receptionist working the front desk for a small business, or a customer service representative handling product questions for an e-commerce giant, customers can sometimes be hard to handle. Your

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