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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

Planning a Call Center Kickoff: 4 Parts to A Successful Launch

We’ve seen thousands of small and medium businesses (SMBs) engage our call center since we’ve opened our doors. Along the way, we’ve learned that planning your call center launch is an incredible way to make sure the call center outsourcing experience doesn’t fall incredibly

Call Center Secrets to Outsourcing Success eBook

Yes, live customer support is still a thing. According to Microsoft’s State of Global Customer Service report, 98% of consumers report that customer service is important in keeping them loyal to a brand. Numbers like that tell us that customer service doesn’t just matter,

6 Ways Your Small Business Can Maximize Call Center Adoption

We’ve been a call center service provider for thousands of small businesses over the years. We’ve seen small businesses who get the most out of outsourcing and grow their businesses, and we’ve also seen companies who struggle with outsourcing and decide a call center

7 Keys to Running a Successful Call Center Infographic

There are many ways a call center can be successful, and many ways a call center can fail. To run a successful call center, you need more than just bodies answering calls. Those bodies need to be regularly trained, using the most up to

3 Steps to Building A Perfect Call Center Service Experience

You may not realize it, but every business interaction is a customer service interaction. For example, if you call the sales line and the representative can’t answer even the most basic questions, that’s bad customer service. If you call a business to ask when