SAS Call Center Blog

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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

Call Center Architecture: When to Choose Standard, Semi-Custom, or Custom Scripts

Letting a call center company handle your businesses communications is fairly simple to do. And, you have a variety of options when choosing what actions you want the call center to perform on your behalf. One of the most important decisions you can make

Learn Call Center Basics

Do  you know about call centers? If you don’t know, you’re about to get schooled. Call centers can help you unlock the secret to making sure no sales opportunities are missed, no customer service requests go unattended, and no business is overpaying for 24

Evaluating Call Center Services

Congratulations! If you’re reading this then you’ve decided that it’s time for your business to start exploring call center services. Understanding that you can benefit from outsourcing to a call center is a critical first step. So now what? It’s the next step that

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