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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
See What 10 SAS Employees Believe The Future Holds for Call Center Outsourcing
The concept of call center outsourcing has changed. Whether you’re calling your favorite e-commerce shop to ask why you haven’t received your shoes yet, texting your doctors office to confirm your upcoming appointment, or on live-chat with an electronics store while they compare the
Call Center Architecture: When to Choose Standard, Semi-Custom, or Custom Scripts
Letting a call center company handle your businesses communications is fairly simple to do. And, you have a variety of options when choosing what actions you want the call center to perform on your behalf. One of the most important decisions you can make
Learn Call Center Basics
Do you know about call centers? If you don’t know, you’re about to get schooled. Call centers can help you unlock the secret to making sure no sales opportunities are missed, no customer service requests go unattended, and no business is overpaying for 24
Evaluating Call Center Services
Congratulations! If you’re reading this then you’ve decided that it’s time for your business to start exploring call center services. Understanding that you can benefit from outsourcing to a call center is a critical first step. So now what? It’s the next step that
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