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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
8 Reasons You Should Have Already Upgraded Your Call Center Technology
Call center technology is perpetually moving into the future, which is the same forward momentum that most business owners are looking to achieve. If you’re currently working with a center to help manage the flow of traffic, you may be evaluating what features your
15 of the Most Influential Black Men and Women in Science and Technology
February is Black History Month, a month dedicated to paying tribute to and celebrating the generations of African American men and women throughout history. Black History Month was first proposed by black educators at Kent University in February 1969. Six years later, Black History
What is Call Center Queue Time and What Impacts It?
Even those companies who have been utilizing call center services for years may not understand the way queues, or hold times, work. If every operator is on the phone, what happens to the call? Can a call center always deliver zero minute queues regardless
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