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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

10 Features of User-Friendly Call Center Outsourcing

Call center outsourcing is not always a business owner’s first thought. In fact, it’s usually their last thought after months or years of toiling away, trying to effectively manage operations on their own. But for all the ways that outsourcing can enable a business

How Call Centers Can Help Maximize Sales with Hands-Free Shopping

Unless you’ve been residing under a rock for over a year now, you know how drastically COVID-19 has changed the way we live and work. Non-essential businesses shut down entirely, and even essential businesses had to adapt by adding delivery and personal shopping services,

How Any Business Can Get Started With Call Center Outsourcing

The customer service struggle is real. Anyone who has either ran a business or worked for a business can relate. It’s either difficult to get enough qualified people to answer your customer service calls, or you just don’t have the budget or management bandwidth

12 Of The Best Quotes about Outsourcing

A flawless customer experience is probably the single most important factor in the success of any brand. One of the most important influences on a great customer service experience is the ease at which customers can reach you if they have a question that

See What 10 SAS Employees Believe The Future Holds for Call Center Outsourcing

The concept of call center outsourcing has changed. Whether you’re calling your favorite e-commerce shop to ask why you haven’t received your shoes yet, texting your doctors office to confirm your upcoming appointment, or on live-chat with an electronics store while they compare the