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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
Today’s receptionists look nothing like they did a decade ago. IVRs and automation are cycling out basic receptionist tasks – like transferring callers to specific staff members or departments – and a new generation of a more well rounded and nimble receptionist is becoming
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