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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
Leveraging Speech Analytics in the Call Center for Enhanced Business Profitability.
With the advent of multi-channel contact centers, businesses are able to engage in consistent and contextual interactions with their customers. However, analyzing these interactions to garner insights that will enhance profitability still presents a challenge for most businesses. While first generation analytics focused on
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