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The SAS Call Center blog
The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.
As 2021 comes to an end and the pandemic rages on – soon to be in its third year, it’s a tall order to remember how things were prior to this distinctly ugly bug. What was life like before toilet paper shortages and supply
A non-healthcare business uses call centers because they place a high value on the customer experience. If a business is trying to handle their own calls and creating a bottleneck resulting in hold times and upset customers, they may use call centers to alleviate
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