SAS Call Center Blog

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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

The top 5 tools for successful omnichannel customer journey management.

As companies introduce newer channels of customer interactions, the biggest mistake they make is not integrating them. As a result, there will be different teams with different backend software handling different channels. And what’s missing is a holistic view of the customer’s journey along

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The best companies trust SAS with their brand

  • Bausch + Lomb
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  • Coldwell Banker
  • Bayada Home Health Care