SAS Call Center Blog

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The SAS Call Center blog

The blog for customer service tips, call center trends, and to learn more about what’s happening in the call center industry. Enjoy advice, how-tos, and amazing insights from the top people in call centers. You want to level-up your call center operations. We can help.

How Call Centers Can Help Maximize Sales with Hands-Free Shopping

Unless you’ve been residing under a rock for over a year now, you know how drastically COVID-19 has changed the way we live and work. Non-essential businesses shut down entirely, and even essential businesses had to adapt by adding delivery and personal shopping services,

How Call Centers Help You Focus on Every Customer

Even the most majestic businesses have humble beginnings. Whether your company started from a garage, a dorm room, or a Starbucks over coffee, one thing the most successful companies have in common is their strategy for growth – they are always focused on the

How Any Business Can Get Started With Call Center Outsourcing

The customer service struggle is real. Anyone who has either ran a business or worked for a business can relate. It’s either difficult to get enough qualified people to answer your customer service calls, or you just don’t have the budget or management bandwidth

3 Ways To Use Call Centers To Focus On The Customer

Customer service is taking center stage! With more interactions happening online, and more competition online for retailers selling the same products at the same prices, customer service is getting the spotlight it deserves. Businesses are realizing that top notch customer service is a business

Overcoming Nasty Callers: 7 Tips from Call Center Experts

The toughest aspect of any customer service position is dealing with nasty callers. Whether you’re a receptionist working the front desk for a small business, or a customer service representative handling product questions for an e-commerce giant, customers can sometimes be hard to handle. Your

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